Software as a Service (SAAS) Project Manager


2 months ago Potentially Expired

Fexa is looking for an experienced Software as a Service (SAAS) Project Manager to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

Additionally, the Software as a Service (SAAS) Project Manager will manage the day-to-day onboarding and customization and configuration activities while acting as a liaison between the client and the development team. Strong project management, time management, organization, and communication skills are required this role.

Experience and Skills Required:

  • 2-3 Years experience managing projects to rollout a SAAS product with a customer

  • Excellent communication and presentation skills.

  • Excellent organization, documentation and time management skills.

  • Critical thinking and creative problem-solving skills.

  • Ability to manage multiple projects simultaneously.

  • Experience in communicating technical ideas to non-technical audiences.

  • Ability to learn new tools and software quickly.

  • Positive, self-starter attitude.


  • Facilitate the relationship between client and internal teams.

  • Become an “expert user” of our platform.

  • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.

  • Maintain a reasonable balance between customer deliverables and internal development workloads.

  • Track progress of upgrades and customizations for existing customers.

  • Train customers in their use of our platform by leading training sessions and presentations.

  • Develop forms, training aides and best practices to help streamline onboarding and customizations.

  • Provide (mostly non-technical) support to our new and existing customers on a daily basis.

  • Watch for and keep track of repeat issues that may require the development of a permanent solution.

  • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.

  • Collect customer requirements from both written and verbally expressed requests.

  • Occasional travel to tradeshows and customer sites for training and/or implementation.


  • Health Insurance

  • Dental Plan

  • Vision Plan

  • 401k Retirement Plan

  • Remote working office

  • 2 weeks of PTO

  • Awesome colleagues