With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge we're processing tens of millions of dollars in sales every week. Our mission ‘making repeat orders easier for everyone' began four years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 100 remote-first employees around the globe.
We're looking for an Account Manager to join our Account Management team who is resourceful and will use their troubleshooting, analytic and people skills to support our enterprise customers. The Account Management team is critical to the success of our business and this hire will make an immediate impact building long term relationships with our customers and helping them drive business results.
What You'll Do
Live by and champion our values: #ownership, #empathy, #simple-solutions.
Take ownership for accounts and participate in AM department meetings discussing movements, issues and needs for other PRO accounts.
Prioritize and advocate for PRO customers and deliver solutions for their accounts.
Advocate for improvements to quickly resolve issues and needs, enabling ReCharge usage to be more efficient, faster and seamless.
Work tickets from the priority queue from your accounts.
Take note of and work on innovative solutions for critical customer issues.
Collaborate with Account Management teammates to address issues and consistently improve our offering.
Proactively participate in phone calls and meetings with customers.
What You'll Bring
Typically, 2-4 years of experience managing enterprise SaaS accounts in a fast paced technology driven company
Experience managing accounts within e-commerce and a passion for the industry
Excellent relationship management, communication and negotiating skills
A sense of urgency and desire to go above and beyond to provide solutions for our customers
Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
Ability to work remotely and desire to make an impact at a boot-strapped start-up
A practical approach to address unexpected issues with out-of-the-box solutions
As a Cloud Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.
In a given day you might:
Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
Diagnose, debug, and document issues in both applications and systems.
Deploy and configure cloud infrastructure resources.
Troubleshoot, reproduce, and report bugs.
Become a product expert and work toward improving our customer facing documentation.
Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
Work under limited supervision with considerable latitude for personal initiative.
Respond to customer inquiries through our ticketing solution, ZenDesk.
Participate in training teammates.
3+ years combined of:
Web development using PHP, Python, Ruby, or Go.
Linux system administration.
Experience using git for version control.
Understanding of DNS as well as TLS and encryption.
Exceptional communication skills to provide clear and empathetic customer support.
Experience with Magento, Symfony, TYPO3, and/or Drupal.
Understanding of CDNs or Varnish and web caching strategies.
Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.
Conversant in containerization technologies and techniques.
Knowledge of nginx, Galera, GlusterFS, and Puppet.
Sound Like a Good Fit? We’d love to talk to you!
This is a remote job. Work from anywhere!
We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.
As a part-time, remote customer support representative, you will have the chance to deliver exceptional support to SegMetrics customers.
SegMetrics is a relatively technical product, allowing companies to track their marketing spend on various channels to determine which have provided the best return on investment.
Currently, the CEO is providing 100% of support to their customers, taking away from his the ability to focus on growing the company in more strategic ways. As part of a close-knit team in a fast-paced, remote-first startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth.
Within a few weeks, you will be the primary person interacting with customers and making sure things are running as smoothly as possible. You will have two main responsibilities:
Reviewing and responding to tickets
During downtime, updating our documentation to make it easier for customers to find answers before they reach out.
Based on the feedback from the customers, suggesting ways to make the product and support system better.
Your first few weeks
We will create a test account for you so you can start using the product to reproduce issues that customers may have.
Instead of taking weeks to test out the product in isolation, it might be more effective by just starting to work slowly through new tickets and try to resolve them yourself as you implement a test account. The CEO will give you as much direction on resolving the tickets as needed to get you up to speed. You will be able to interact with the customers on day one!
After a few weeks, you will have fewer questions on the more common and simpler questions but still require assistance for the more complicated questions.
As you become faster at answering questions, hopefully, you will have more breathing room to help make the support system better. For example, this could mean updating or writing new documentation at https://docs.segmetrics.io/ to make answers easier to find.
Provide front-line customer support for our community via email, live chat, and other channels.
Handle customer requests and questions with an excited, professional and empathetic tone
Proactively take on challenges, research information, troubleshoot problems and creatively deliver results.
Work closely with our customers and the team to identify and escalate bugs, issues, and user pain points appropriately.
Help create and maintain internal and customer-facing documentation.
Assist training of customer-facing staff on relevant product features and internal tools and systems.
Provide support on additional special projects as needed.
Ideal Experience & Characteristics
Previous professional experience in a customer service/support environment.
Passionate about creating an amazing customer experience.
Technically savvy and can pick up new technology quickly.
Strong comfort level and familiarity with marketing, marketing analytics or business intelligence tools.
Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.
Great writer with a clear, thoughtful and friendly writing style.
Self-motivated and accountable, while thriving in a collaborative team.
Excellent under pressure and can adapt quickly in a fast-moving startup environment.
Work remotely from a home office or co-working space.
Be a key member of a small team in a very collaborative environment.
We are expecting to pay $20-$25/hr for this role.
You will start with approximately 3 hours a day, 5 days a week. As we gain customers and the support demands increase, there will be opportunity for more hours.
You are comfortable talking to and creating long-term and trusting relationships with customers. You are the friendliest one in the room and customer service comes naturally to you. You are comfortable identifying and assessing customer's needs and know how to identify which actions to take to achieve customer satisfaction. Problem-solving is your middle name. You are excited by the prospect of becoming a product expert by training with our support and sales team on a regular basis. You are excited by creating and utilizing clear documentation and finding ways to automate and scale processes. Your goal is to maintain customer happiness and success.
What you'll be doing:
Supporting Dataquest's sales team on inbound customer inquiries.
Supporting customers through the trial process and providing actionable feedback to our sales and product teams.
Managing and administering demos for Dataquest customer
Supporting the Success team in inbound account questions related to the platform
On-boarding and supporting new business customers on Dataquest's platform
Building 1:1 relationships with our business customers, working to ensure they’re successfully achieving their goals with the Dataquest Platform
Identifying, growing, and forecasting upgrade/expansion/retention of your customer base to the sales team
Documenting and organize unique requirements for your clients
Monitoring, managing and negotiating annual renewals to ensure continued usage
Working with clients to understand current challenges, assist with facilitating change, and drive new feature adoption
Reporting on learnings and valuable feedback to the rest of the team so that we can improve the product, prioritize the right features, and improve our support efforts
Creating trainings and calls designed to help your customers succeed, without always requiring a 1:1 call
Excellent written and verbal communication skills.
Clear, simple and empathetic communication is important when representing our brand and working in a remote culture like ours.
Proven experience in a Customer Support/Service, Inside Sales, or Account Manager capacity.
Ability to wear multiple hats. The Account Manager in this role will be supporting the sales, success, and technical support team in various situations. This person will be the point of contact for each of these teams, and needs to know how to mobilize the right teams at the right time.
Experienced with web presentation tools and presenting live to customers. A clear workspace and functional web presentation tools are required.
Ability to multitask, prioritize, and manage time effectively. You will be expected to document key contact roles, use cases, payment preferences, strategic goals, expected outcomes and overall health of the account.
Nice to Haves:
Ed-tech industry background
Experience working remotely
Technical support background
Why you want to work for us!
The chance to see your impact on the lives of our students every day
The opportunity to be part of an engaged and mission-driven team
The chance to contribute to team direction
Be able to work as part of a 100% remote team!
A supportive environment where help is always accessible
Flexible vacation and sick leave
An annual professional development allowance
Medical, dental, and vision benefits (for full-time US-based employees only)
401(k) and life insurance plans (for full-time US-based employees only)
We’re hiring a customer service rep with excellent technical skills to answer our very small volume of customer requests. We’ve worked hard to improve our customer experience, and so over time we’ve reduced our customer service needs. It only takes about five hours per week to respond to our customer’s emails.
Your role would be to check the email twice a day (M-F) for 30 minutes each time, once in the morning and once in the afternoon/evening. We only take customer requests over email; there’s no phone support, and so there’s no need to call people back and/or play phone tag.
The key functions of this role are:
Answering a few emails really well every day
Reproducing bugs and writing up the problems for the development team
Reporting on feedback and usability problems
This role is a 1099 contract position, paying a flat rate of $500/month. This seems ideal for someone who wants some very part-time work, in addition to whatever else they’re already doing, or for someone who just wants something meaningful to work on.
I’d like to hire you if you:
Are good with technology (we’re selling an app)
Want a flexible position to support your lifestyle
Enjoy helping customers solve problems
English is your first language and you live in North or South America
And we get along; to see the team you’ll be joining, visit our about us page
My company is called Custody X Change. I’ve been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.
If you want to help people use a genuinely helpful product, and join a small, distributed team, then we should talk.
To apply, email me at email@example.com, and:
Include your resume in PDF format
Somehow use the word “grape” in the subject of your email
Answer the following 4 questions in your email, in this order:
Where do you live and what’s your city like? (50-100 words)
What technical experiences do you have that are relevant? (50-100 words)
What customer service experiences do you have that are relevant? (50-100 words)
What do you think about the hours and pay? (50-100 words)
P.S. We want everyone working here to be happy. You’ll be evaluated based on results, not anything else.
We’re looking to hire an ambitious and experienced customer success manager. In this role, you’ll be responsible for managing a team of customer success advocates, ensuring client success and increasing client retention, and setting the overall tone for client success at Sierra.
(This role can be 100% remote but you must be located in one of the four U.S. time zones.)
Sierra Interactive is a small (and growing!) real estate technology company headquartered in Louisville with an expanding remote team. Our purpose is simple: to help real estate professionals close more deals.
Our clients include more than 1,000 top agents, teams, and brokers across the U.S. and Canada. We launched our first SaaS product a few years ago and were thrilled with the response -- we’ve more than doubled our user base in the past year and continue to experience strong growth.
Our clients rely on our products as an essential part of their daily operations, and we’re committed to ensuring their success in an increasingly competitive landscape. Our goal is to feature our customer success team as one of Sierra’s greatest strengths, and as a significant competitive advantage in our market…and that’s where you come in.
About this role…
As the customer success manager, you would be ready and excited to:
Learn our products and platform inside and out.
Manage a team of customer success advocates to provide the very best support to our customers as we help them reach their goals.
Drive strategy to make our support platform more efficient and scalable as our customer base continues to grow.
Identify and track KPIs for the customer success team as well as for individual team members.
Build strong relationships with our clients.
Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.
Oversee the creation and updating of client onboarding materials, as well as the facilitation of regular live Q&A sessions, occasional live webinars, and individual 1-on-1 trainings for our current clients.
Conceive and implement solutions to ensure client success and retention, and reduce client frustration and churn.
Assist in communicating new platform features internally via announcements and training, and externally via email, webinar, and social media.
Participate in new feature development by distilling customer feedback and providing your perspective as the customer success manager.
We’re looking for a customer success manager who has…
3+ years of experience in customer success in a SaaS environment.
Strong communication skills, both written and verbal. You have the ability to communicate clearly and effectively, with both internal and external audiences.
Demonstrated troubleshooting and analytical skills. You aren’t afraid to dive deep to solve a problem for a team member, or a client.
An optimistic outlook that assumes positive intent. You have a gift for knowing when and how to provide feedback and encouragement, when to speak at length, and when to keep it brief. Basically, you’re a people person.
Proven ability and desire to lead, teach, manage, and persuade.
A desire to work within a team framework and assist colleagues as needed.
The ability to shift contexts with ease.
BA/BS degree in a related discipline (e.g., business, marketing, etc.) or equivalent work experience.
Extra bonus points if…
You have experience working with a web-based CRM.
You have experience working with real estate technology.
You have experience working remotely.
You have experience working in a startup.
You have experience working with Basecamp and Help Scout.
100% remote work (if you’re in Louisville, we’ll gladly set up a desk for you).
Competitive compensation (depends on experience, of course).
Paid health/vision/dental insurance.
Retirement plan with employer matching contributions.
Paid holidays and paid time off.
A respectful and open work environment.
Something else that’s important to you? Talk to us. We’re flexible and committed to providing a healthy work environment where great people can thrive.
At Sweet, we’re building a modern phone service. We take on big problems in a complicated industry to make staying connected a bit more affordable for everyone.
Sweet is partnered with the nation’s largest networks and has raised more than $7M in venture capital funding from investors like 8VC, Rise of the Rest, and Betaworks. We’re a distributed team of modern technologists that came from top consumer internet companies like WordPress, Facebook, and Mailchimp.
About The Role:
Sweet is looking for an experienced Vice President of Customer Service to join our leadership team. As the VP you’ll be in the driver’s seat, working closely with our COO to build our support organization from the ground up. We’re looking for candidates with deep experience in consumer internet and mobile apps, that focus on providing incredible support through automation. You’ll work closely with our CTO to influence the product & build tools for your team.
In the first year, you will:
Recruit, hire, and build our CS organization from 1 to 8 employees.
Implement tools to automate and deliver exceptional customer service with the help of our dedicated Software Engineers.
Strategically plan organizational growth based on coverage needs to best serve our customers.
Design and conduct our Customer Service Rep onboarding and training procedures.
Work with our Engineers to design a reporting and performance evaluation system.
Plan with our executive team to effectively manage customer service costs to control cost-per-interaction while still maintaining exceptional customer service.
In the second year and beyond, you will:
Develop recruiting and hiring procedures to scale the team like crazy to support hundreds of thousands of customers.
Design and implement structural changes to the support organization to support growth.
Required Skills and Experience:
7+ years of experience in customer service for consumer products
3+ years of management experience
Been on the front lines and have provided exceptional customer service to create happy customers
Built, scaled, and trained a Customer Service team
Managed a large team, motivating and empowering them to grow as individual contributors and leaders in the company
MailerLite is one of the fastest-growing email marketing services. We help more than 700,000 businesses around the world keep in touch with their customers.
As we move towards even bigger and better things, we need more people on our team that are passionate and great at what they do. We’re looking for you!
Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!
You won’t be bored. Our customers are sending more than 20 million emails per day. Scaling the platform while building new amazing features is a challenge that definitely won't keep you bored.
You will be challenged with interesting tasks. Communication with customers is done via email and chat. Our primary value and goal are to deliver WOW experiences through customer support (check all our company values here).
Take ownership. We don’t micromanage at MailerLite and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build.
You’ll have experts at hand. Our developer team has lots of experience in web development and email. Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!
You can pick where you want to work, every day. At MailerLite, we embrace the remote culture. Half of the team works from the office in Vilnius, the others are spread around the world. Every day you get to choose what environment makes you most productive.
You can count on stability. We're not a startup that's burning investor money. MailerLite has been around for more than 10 years and is a profitable company that continues to grow. You can count on us to offer you a stable workplace!
We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our anti-spam policy.
Proficient verbal and written communication skills in English.
Knowledge of any other languages, especially Russian, Lithuanian and Spanish is preferred.
Ability to work with teams across multiple time zones, and countries.
Interest in Internet and marketing.
Ability to comfortably interact with a wide variety of customers (with varying technical savviness)
Passionate about providing outstanding customer service.
You are a master at multi-tasking.
You have the ability to make a personal connection and explore customer needs all while efficiently navigating resources to resolve inquiries quickly.
Availability to work on weekends as needed. We are looking to fill two different shifts:
Shift #1 is 5pm -1am EET (9am - 5pm CST).
Shift #2 is 1am - 9am EET (5pm - 9am CST).
What we offer
Competitive salary–we pay at or above market salary.
Remote-first culture with half of the team in Vilnius, Lithuania and the other half working remotely from all over the world.
Office or Remote–you can choose every day.
Free healthy lunches, snacks, and coffee in the Vilnius office.
Company-paid retreats that we call Workations. The entire team gathers twice a year for a week in an exotic location to work, learn and have fun together.
Generous vacation policy. Take time off when you need it. We trust you.
MacBook Pro/Air and other tools that you will need.
Don't send us a CV. We like to do things differently.
As part of the Support team, the Technical Support Specialist works directly with customers to assist them with troubleshooting issues, product and technical questions, and the setup and configuration of new sites.
As an expert in our products, the Technical Support Specialist guides customers through the project process as part of the post-member onboarding, setting expectations and milestones, showing customers how to use tools, and offering guidance on LexBlog’s blogging best practices.
As the face of our company, the Technical Support Specialist is a collaborative team player that takes initiative to do the right thing for our customers.
Respond to technical support requests through a ticketing system, live chat, and phone
Flag patterns or identify technical issues to proactively address as a team
Configure and set up new sites including migrating content, and configuring site settings per customer and product plan requirements
Organize projects for customers by driving milestones, and communicating expectations and next steps
You’re experienced with troubleshooting software or web tools with customers
You have previous experience in project management or customer service roles
You have experience with technical troubleshooting that uses an escalation framework
Excellent written and spoken communication: You need to be able to clearly guide customers through a solution or walk-through our products and features
You’re a self-learner who is flexible, curious, and willing to try new things
You’re a natural problem solver, you love a good challenge and can think quickly on your feet
You enjoy a dynamic, changing work environment and feel comfortable tackling a variety of tasks in a given day
You have previous experience in a technical support role
You have basic knowledge of HTML, CSS, Zendesk, Google Suite, or experience with WordPress site administration
You’re passionate about blogging, the web, and empowering professionals to publish
You’re motivated to learn new tools or skills and share those skills with others
Remote, United States (Full Time & Part Time)
LexBlog offers a great benefit package, including medical, dental, vision, 401K, health club membership subsidy, work from anywhere, and Open PTO for Full Time Employees.
Founded in 2004 to empower and inspire legal bloggers, LexBlog’s mission is to connect lawyers with people, for good. We know that through blogging the right way, legal professionals build their reputation, nurture relationships and establish trust with prospective clients.
LexBlog empowers legal professionals with a professional turnkey blogging solution, strategic consulting, professional design, managed WordPress platform, SEO, coaching, marketing and free ongoing support. All 100% guaranteed, so that any customer not satisfied with their blogging experience after one year may ask for the return of any monies they believe fair.
LexBlog inspires legal bloggers, worldwide, with a legal blogging community and network with other 25,000 legal bloggers. By including legal bloggers, both using the LexBlog platform and those publishing on other platforms, LexBlog is creating a premier legal news and commentary site and the leading source of syndicated legal blog content.
We're looking for a new team member and you just might be that person! If you have the ability to deliver an exceptional customer experience, enjoy the variety of pitching in and delivering great work in multiple areas, like to learn, and want to make a positive impact in the world... we want to talk to you about joining our team.
In this role, you'll be the first point of contact in delivering quality care to our valued clients and partners by answering questions, making requested updates to client websites, and helping solve problems. You'll also join forces with our team to help deliver impactful and engaging websites by managing and deploying content.
If you're a proactive problem solver, a self-starter, and a customer service ninja, keep reading!
Some of the things you might do:
Answer various questions about the intricacies of web sites and web platforms.
Provide clients with key information and access.
Perform light to intermediate technical tasks for clients.
Deploy accurately written and formatted content in client sites.
Be willing to jump in and help the team with a variety of other tasks, as needed (somewhat to be determined by your skills and interests).
In order to be great at this job, here are some of the skills and attributes you'll need to succeed:
Possess a strong need to make our clients feel valued and heard.
Experience working in WordPress and the ability to makes changes and updates to our client sites (or the willingness to dive in and learn).
Be a problem solver. If you don't know the answer, look for it.
Have exceptional communication skills.
Desire to learn new technologies and systems.
Ability to multi-task and work independently.
Willingness to tackle new things as they come your way.
Curiosity and a determination to learn and develop.
Ability to successfully work remotely by being a self-starter, managing your time, and getting things done.
Did we mention detail-oriented? Like, did you see the punctuation mishap up there?
Some things to know about us:
We're all over the place. Our team is mostly remote, with people both in the U.S. and around the globe.
People really like working here. Our employees consistently rate their experience on our team as being in the 96+ percentile.
We believe in what we do. Learn more on our about page.
Still with us?
Great. Because we've got some good news:
In exchange for your services, you'll be rewarded with a flexible work schedule, competitive pay, unlimited leave, as well as participation in our annual shutdown (often two weeks off, sometimes more, at the end of the year). Plus, we celebrate most U.S. federal holidays by not working.
We welcome applicants from around the world, but please, no outsourcing companies or staffing agencies.
To apply, please email firstname.lastname@example.org. Use the subject line "Customer service is my JAM" and tell us about a time you went out of your way to make someone's day.
Demio is currently hiring a part-time Support Specialist (we call them Success team members) to join our mission to help businesses leverage the power of personal conversations at scale.
Demio is a hassle-free webinar platform built for marketers. With our platform, companies can generate leads, filter prospects, perform group demos, engaging sales presentations, integrate with their CRM, view advanced webinar reporting, track conversions, and more. It’s truly unlike any other product on the market.
We’re looking to bring on that someone special right now to join the team part-time (... and yes, we're hoping that's you... keep reading to see ?).
We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.
As a young startup (we almost hit our 3 year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at Demio... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience.
While the webinar, web-communication space has been around for a while and continues to grow, we believe that we’re creating an entirely new segment in the market and doing it in a simple way.
About the Position:
Our team is small, but nimble ?. We have 5 success team members, 4 engineers, a QA team member, product manager, and 2 founders. As a company, we love to employ and work with great people, and we're hoping you might be the right addition to our amazing team to join us on our big new initiatives and steps forward!
While we (the founders) are based in Tampa, FL, we’re dedicated to building our company with a remote-based work environment meaning our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Clubhouse, Intercom, Notion and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!
Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.
But hey, we also like to have fun ?; we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way (mimosa Friday’s, anyone? ?)
We want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.
There are no requirements for past experience in Customer Success.
If this position interests you, then definitely apply (details below)!
Some of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!
We would expect you to have:
Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be set up!)
Ability to communicate with fluent English to our users
Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basic concepts)
Ability to handle sometimes tough conversations with users with a smile (or emoji)
Ability to handle (rare) stressful situations with high ticket volume
Real excitement to see customer wins, successful webinars run, and great feedback
The drive to learn and grow every day
What does the average day look like in Demio? Imagine this:
Log in to your Slack app when you start the day and high five the team already on ?! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.
Review any development updates in Slack or Carrot from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!
Log into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.
Our weekly success meeting will outline what we can expect for the week, any new initiatives, and bugs we’re expecting to be crushed. If we have any backlogged conversations, you can start tackling those and following up with users.
Inside of the Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with Demio! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.
It'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!
Then, you can high five your teammates again when you log off and update the team in Slack with your daily update!
Once a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company). And if it’s a Friday, we might pop a few beers (or mimosas) together on Demio and cheers to a great week!
More about the position:
We’re expecting this to start as a Saturday part-time shift for our team. This shift would start at 9 am EST - 5 pm EST on Saturday and 8pm - 11pm EST from Monday to Friday. Ideally, you may be on Central time or on European time to match hours that fit your schedule.
We’re open to any time zone, as long as you can fulfill it!
The payment for this position will be based on experience and your background, but we’ll be very transparent on our initial calls if this is a fit.
Growth-oriented bonuses we believe in:
Minimum 2 Weeks Paid Vacation
Reimbursement for Kindle Ebooks/Audible
Paid Access to Digital Courses for extended training
Gym Membership reimbursement
Reimbursement for 1 local event a month
Meditation, Yoga, or Massage reimbursement
Working with a truly mission-driven team motivated by excellence
Huge room for growth
What to do next:
If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.
Shoot us a reply to hiring@Demio.comwith #DriveToSucceed in your subject line, and we’ll set up an interview.
Here’s what we’ll ask for in the email:
1. A short overview of why you think Demio might be the right fit for you
2. A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :D )
3. Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!
4. What’s your favorite book?
5. BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)
Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.
The Technical Success Manager is responsible for technical support of healthfinch’s enterprise customers during the implementation and maintenance of healthfinch’s products. They guide the customer IT department through configuration of the integration between healthfinch and the customer’s EMR.
Duties and Responsibilities
Post-sales integration/technical project management through optimization
Ongoing technical support for live customers - customers IT main contact
Technical troubleshooting and determination of whether system is working as designed, bug or need of an enhancement request
Technical liaison for customer and customer success team with product and engineering
Creation of technical support documentation
Deep knowledge of the Epic electronic medical record, including build and workflows
Nice to have: Cerner, Allscripts or Athena EMRs
Familiarity with ambulatory clinical workflows and challenges, especially those related to medications, labs, and task lists
Ability to guide customer IT staff through interface build and testing
Capable of managing and keeping pace with implementation timelines
Understanding of the interfaces, healthcare standards, and APIs involved in EMR integrations
Skilled with customer communication and relationship management
Experience troubleshooting technical issues using tools, documentation, and team members
Ability to write clear and concise technical documentatio
Familiarity with the Agile Development and Product Management framework
Experience with SQL and at least one RDBMS, or ability to learn
Working knowledge of one or more programming languages, or ability to learn
Travel: Up to 20% travel
We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the continental United States.
Hi, thanks for reading about our Support Engineer opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to build better businesses with data.
Knack is a complex and highly technical product. We're looking for a brilliant and empathetic support engineer who wants to combine technical troubleshooting experience with relationship skills to help resolve the technical challenges of our customers.
You'll support our customers by helping to resolve issues that require deep dives into our API and technical implementations. You'll support the success team by translating engineering concepts and priorities. You'll support the engineering team by helping to prioritize bugs and feedback from Knack customers.
Oh, and this is a 100% remote role, so self-motivation and independence is a must. You'll be given the autonomy to define how to do your best work.
In this role, you will:
Be the last point of escalation for technical issues within the Customer Success team.
Confirm bugs and translate support tickets into well-formed Github issues for developer resolution.
Help manage the issue backlog, assisting developers with priority and reproduction, and assisting the success team with explanations, verification, and work-arounds.
Contribute to internal documentation on technical trouble-shooting and issue resolution.
Be an inspiring and supportive teammate by actively participating in active feedback, idea generation, teaching, learning, and in general being a delightful human being.
We’re looking for someone who is:
A problem solver. You love to trouble-shoot, investigate, and figure things out. The harder the challenge, the deeper you want to go. You aren't afraid to do the work.
An outstanding communicator. You can clearly and succinctly document a problem and outline a solution. You can distill complex technical detail into plain English for teammates and customers.
Detail oriented. You understand that noticing the smallest detail can mean the difference in reproducing a tricky issue.
Humble and opinionated. You have lots of ideas, yet you are happy to shift directions when a better path emerges. You take your work much more seriously than you take yourself.
Level-headed. You're at your best when things get hard, like if issues pile up or multiple priorities compete for your attention.
Comfortable being uncomfortable. You’re not afraid to have the hard conversations, participate in an environment of giving and receiving constructive feedback, and advocate to do your best work.
Hungry for meaningful work, and space to do it. Knack is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. Knack makes a major impact in the work of thousands of companies and organizations.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since 2012 as we’ve built our team, perfected our product, and nailed our product-market fit.
So how are we different?
We’re bootstrapped: we’ve had to build something our customers actually pay for. This changes how you do things.
We’re 100% remote: and have been from the beginning. Every decision we’ve made has been based around optimizing our remote operations.
We’re all a little weird: and we like it that way. We’re more than just chat avatars; we’ve all gotten to know each other, have grown together, and love working with each other.
We enjoy the journey: we’re in this for the long haul. We’re not chasing an exit or the next round of funding. We’re building something we’re proud of and want to keep improving on.
We work out loud: we’re a flat and autonomous culture that demands superb communication, transparency, and consensus.
The biggest benefit is our awesome team of Knacksters. We’re a funny, humble, talented team of delightful human beings that above all enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either:
Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
Family support: we offer a generous paid family leave to welcome any new additions to your family.
Tech: we provide a top-of-the-line MacBook.
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
Long term growth and learning plans, with regular check-ins to help you level up on what's important to you.
Have executive-level visibility into how the company is run and performing, including revenue.
Use an annual allowance to stay on top of your game with training, classes, books, and workshops.
Attend industry conferences that are meaningful to you.
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We’re proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!
Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.
Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:
Take ownership of issues reported by customers and see problems through to resolution.
Research, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.
This role's shift need is Monday-Friday 3pm-11pm UTC.
Our support team uses UTC for scheduling. For comparison, this specific position’s hours in USA Eastern Time is:
Monday-Friday 10am-6pm EST (11am-7pm EDT)
The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.
All of our Engineers must meet the following core requirements:
Completely fluent in English with excellent written communication skills.
Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don't have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
Our Support Engineers deal with a lot more than just WordPress! While you don't need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.
Completely fluent in a second language. Languages we're currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, Finnish, Danish, and Norwegian. If you are fluent in one of these languages please highlight this information when you apply!
Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
Experience setting up, managing, and supporting LEMP/LAMP stacks.
Prior experience working with customers over chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting or WordPress products.
This is a fully-remote role. The Support Engineer can work from anywhere with reliable broadband internet access.
This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
We always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.
Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?
If so, we’d like you to learn about Files.com!
At Files.com, we believe that providing great customer support is a matter of integrity.
We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.
We invest heavily in our Customer Success team with the goal of being overstaffed so that our customers interact with a live person and get a timely resolution.
Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.
Our company consists of 20 (and growing to 30 by the end of 2019) USA-based remote employees who work from home.
Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
We’re Bootstrapped, Profitable, and Growing
Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.
We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.
We Are A Remote Company
You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.
You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.
Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
We think that these in-person meetings are vital to the success of a remote team.
About the Role
Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.
Daily responsibilities in pursuit of this goal include providing technical support and generating written content.
You will will help triage customer reported issues and respond to them via phone, email, and chat.
In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.
You can further specialize in things like technical documentation, internationalization, and knowledge base once hired into this role.
5+ years of Customer Support / Service experience for a SaaS or technical business services company.
Ability to communicate technical information in a simplified, easy to understand manner.
Excellent written and verbal communication skills.
Top-notch customer demeanor.
8+ years of Customer Support / Service experience.
Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
Experience working on a remote team.
Our Core Beliefs
Here are just some of our Core Beliefs:
We believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire.We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.
Help us make work a better place! We provide 750 companies worldwide with a feedback platform so their employees can learn from each other and grow professionally. SoundCloud, Zapier, Strava, Duolingo and many more use our SAAS solution company-wide — from the intern to the CEO.
We're looking for a friendly and proactive customer support representative who is keen to work full-time remotely. You’ll cover the US eastern time zones, thus linking our Berlin-based development HQ and our US based Customer team. You’ll answer tough questions from our clients’ administrators, provide feedback on customer experience to the development team, and help us make our clients successful.
Who we are
We’re a company of 35 people in Berlin and the US. Our product is a performance feedback platform rolled out company-wide from the intern to the CEO. Our clients’ staff use it to give and receive feedback about their work, to set goals and objectives, organize one-on-one meetings, and to praise each other for a job well done.
What you'll do
The customer support role is mainly about helping clients when they run into questions or bugs with the product, but there are also aspects of customer success, sales, marketing and account management. It’s a perfect fit for a well-rounded person that likes workplace flexibility and variety.
To provide support coverage, you’ll need to be located in the CST or EST time zones.
Key tasks will be:
Timely responses to the online support tickets filed by our clients. We respond to all customers within 24 hours, with a typical response time within 1 hour from when the customer emails.
We primarily use email, but we jump on the phone and host screen sharing sessions on demand. Talking with our customers on the phone is a core part of this role. It won't be daily, but you'll be asked to provide coverage for customer success and sales by helping customers and prospects with tool functionality over the phone. You'll be trained on demonstrating the product as we also sometimes represent our company at industry conferences.
Working very closely with our sales, marketing and customer success team to develop key accounts and help customers succeed long term. As an example this could include working on cross-team projects like marketing promotions or webinars.
Collecting product feedback, as well as engaging in feature discussions. It’s important to us to improve the product based on the common questions we get from clients, and support is core to this mission.
Updating our customer facing documentation. Support’s ownership of our help guides is key to helping customers learn our tool, and you’ll work closely with marketing on those efforts.
Troubleshooting bugs and working closely with developers to manage a reported bug from start to finish. You use system logs, test and replicate reported bugs in your test environment, as well as work closely with engineers to update or troubleshoot with customers and track system issues on Github.
Who we're looking for
1+ years of experience supporting B2B SaaS software: our product is a web-based SaaS solution, so experience in customer support with comparable online products is a must.
Familiar with online support tool sets: you should be familiar with online support software like Helpscout, CRMs like Hubspot, and tools like Trello or Github.
You write well: most communication does happen in writing, so it’s important that you get your message across with clarity and ease to a diverse international audience. We also rely on Slack to communicate across the organization, so an ability to communicate effectively over text is essential.
You aren’t afraid to jump on the phone: although we primarily use email, you should also be comfortable helping customers over the phone while delivering a professional and engaging phone presence for our customers.
Experience with remote work: there are many advantages to working from home: no commute, flexible location. Our satellite workers are of the self-driven, comfortably autonomous variety though. So if you are naturally a self-starter with excellent time management skills, work with a low level of direction, and remain very proactive about keeping everyone in the loop - you'll fit right in.
Technical plus charming: you need to be tech-savvy and a fast learner, as our product is complex and contains some very technical aspects. It’s not uncommon to troubleshoot a customer issue using system logs or work with APIs.
You pay attention to detail: our product is very broad and deep, and customer inquiries can be quite tricky. You need to be able to pick up small details in support tickets, and also read between the lines. High attention to detail is core to this position and an essential daily skill to remain successful.
Willingness to go the extra mile: it’s not about answering tickets as quickly as possible. It’s about answering questions as successfully as possible and spending extra effort to point out even better solutions. Our customers can reach out with tough questions or bugs, so it’s important to think like the customer and propose helpful solutions and workarounds.
You have an entrepreneurial and growth mindset: you are curious and motivated to learn more about our product, industry, and your own growth on a continuous basis. You have a high-energy approach to work, an eagerness to learn, and raise opportunities for improvement with your manager, team, or the entire company.
Ideally, you have a strong interest in HR and the future of work (and previous experience in the space). Our customers include some of the most innovative and forward thinking people and culture leaders around the world, and this is definitely a plus for someone to be successful in this role.
More reasons to work at SI:
We’re international: We’re based in Berlin and sell mainly to the US, Australia and the UK. Our staff of 35 hails from 16 countries (all our written communication is in English)
We're self-funded — our only "investors" are our amazing customers who have helped us grow our customer base largely through word of mouth.
We invest in our people. You’ll get a learning & development budge and days off for attending conferences
We’re serious about our open and tolerant company culture, and we believe diversity makes our culture and our product better.
We frequently ship new features and focus on quality product rather than on aggressive sales. Also, there are very few regular meetings, and processes are kept to a bare minimum. Need to improve some process? Just do it!
You’re invited to visit our Berlin head office for three weeks once a year and we cover the costs. Take an office tour.
At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster).
Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 39 high-performing, happy people that are dedicated to building a product our customers love.
We are hiring a Customer Support Executive to help us with the great service experience we provide our customers.
Team Revenue is made up of three teams: Sales, Success, and Support. You’d be reporting to the Director of Revenue until a Support Team Manager is hired.
As a Customer Support Executive, you would be responsible for handling general support emails sent during European business hours.
You’ll have a high level of independence and responsibility immediately and will be expected to manage your own time. Our main focus is the support ticket queue, but you’re also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.)
You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment.
Physically based in Western or Central Europe, with a strong preference for GMT+1 or GMT+2 time zones.
High-level of proficiency in the English language, both written and verbal.
Experience working in a remote capacity.
1 year experience working in a customer facing role (sales, support, hospitality, etc.).
Nice to haves
Direct support experience.
Technical/coding experience; this includes VoIP, email, network management, APIs, etc.
Deep knowledge of SaaS + CRM landscape.
Experienced user of other sales platforms, or programs frequently integrated with Close.
Respond to customer support tickets during Western/Central European business hours (GMT+1, GMT+2).
Escalating issues to senior support staff and engineering as needed.
Writing bug reports.
Coordinating with Success to provide extra support to large customers.
Maintaining help center documentation and creating content for new/updated features.
At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).
We come from 14 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.
This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.
With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge we're processing tens of millions of dollars in sales every week. Our mission ‘making repeat orders easier for everyone' began four years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 100 remote-first employees around the globe.
In a Technical Customer Support role based remotely for our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.
What You'll Do
Live by and champion our values: #ownership, #empathy, #simple-solutions.
Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Document and build new tools to improve support flows
Identify patterns, recommend improvements, and filter out unimportant issues
Author documentation for our customer-facing Help Center
Assist with successful on-boarding of new customers
What You'll Bring
2+ years of experience in technical customer support at a SaaS company, or similar
Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving: an excitement for a tricky problem or a new challenge
A sense of urgency and a satisfaction from going above and beyond to provide solutions
An exceptional eye for detail and excellent organizational and communication skills
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Currently, we are not hiring remote employees from NY, WA, CA or outside the continental US.
Spreedly is seeking an experienced Support Engineer to join our team, learn all about Spreedly, and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.
Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond.
We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions, and take initiative. You listen with curiosity and a desire to learn, are patient, and can see the big picture.
A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills.
What You'll Do
Research and troubleshoot API implementation questions and issues, encouraging self-service where possible
Work with partners to ensure optimal integration health for mutual customers
Provide early feedback on feature development, training and documentation
Seek out and execute new ways to optimize and automate team processes and responsibilities
Track feature requests, deeply understanding the customer use case, value and impact
Discover, analyze and communicate gaps in the customer experience
Create and maintain Help Center and technical documentation to aid in customer education and self-service
We're Looking For Someone With
3-5+ years of experience supporting customers, including support of a technical product
Technical experience with APIs and building integrations between tools
Passion and excitement for how quality customer interactions can drive business growth
Superior verbal and written communication skills
Demonstrated ability to learn new languages and technologies
Ability to thrive and take ownership in loosely structured environments
Ability to work standard US PST hours
Nice To Haves
Prior experience at a growth stage SaaS company
Prior experience supporting developers
Prior experience in the payments industry
Knowledge of and experience coding for HTTPS networking, security, web services, JSON or XML, user interface
What We Offer
Competitive salary + equity package
Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
Open PTO policy
12 weeks paid family leave for all full-time employees
Company sponsored 401k
Yearly paid professional development
Due to the sensitive nature of what Spreedly does - handling payment data - candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later - we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.
This position reports directly to the Engineering Manager, Support. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
We are looking for an API Integration Specialist to support our clients with technical on-boarding/integration as well as continuous technical support.
This is a remote position, must be able to access VPN.
· 3+ years experience in a technical support role
· Experience with support tools and ability to build a support process
· Working knowledge with network concepts, firewalls, IIS, API integrations and PostmanAPI (or equivalent)
· Experience and ability to work with clients overseas
· Strong technical troubleshooting skills and problem solving
· Experience in Databases & SQL queries
· Experience in reading log files
· Excellent written, verbal and presentation skills
· New Relic
Any location, work hours approx. 5pm-1am EST
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Pleexy’s team goal is to help our users take control over their tasks, no matter where they are and boost their productivity by connecting their applications together (Trello, Evernote, GMail, Outlook, Monday, Todoist, Wunderlist and others). We already processed several millions of tasks for thousands of people.
You will join our team as Technical Support / Community Lead.
• Assisting our customers in chat & email support
• Organizing the processes within technical support
• Managing knowledge base, providing the feedback to the product team
• (Optional) Preparing and publishing video tutorials and productivity hints on youtube, our blog, and other channels.
• This is a remote position, so you there is no need to go to the office every day.
Skills & Requirements:
• Fluent written English is a must
• Great communication skills
• Experience with productivity applications such us Todoist, Wunderlist, Trello, or others.
• Prior experience in customer support or community management would be a plus
Why work with us:
• See the impact of your work on a daily basis
• Help thousands of people to free up some of their time and be happier
At Designlab we are building the best platform in the world for creative skills education.
We have a passionate community of students and mentors from around the world, with rave reviews of our online design courses. Our mission is to help our students successfully navigate into a career in design while both challenging and supporting them along the way. We're a nimble, product-driven team focused on building the best experience in the world for creative skills training, and thousands of students across the globe have already advanced their skills and changed careers with our help
We’re looking for our next customer support hire to join our small but extremely capable team and help support our global student and mentor community. In this role your primary responsibility would be to ensure that both our students and mentors have a stellar journey with us. It is a challenging and rewarding opportunity to help make a real difference in the lives of our community. Sound interesting? Read on to see if the role is a good fit for you!.
Have a passion for education, design, and creative work
Are excited to create “wow” moments for customers
Have exceptional verbal and written communication skills
Have demonstrated passion for excellence in providing support to customers
Are enthusiastic about learning new skills and creative problem-solving
Possesses a pleasant, patient, and friendly attitude
Have strong organizational skills, work ethic, and attention to detail
Are savvy with computers and technology including helpdesk software
Are excited about working on the future of education with a small, talented, mission-driven team
Provide world class service and support in a variety of areas to both students and mentors
Professionally and empathetically handle incoming phone and email requests from students and mentors
Ensure that issues are resolved both promptly and thoroughly
Anticipate student and mentor needs and address them in your communication to prevent the need for future contacts
Contribute towards building our community’s ability to serve themselves
Serve as an ambassador for the Designlab brand in all communications/interactions
Own various operational processes that allow for the smooth running of our platform and courses
Continuously evaluate and identify opportunities to drive process improvements that positively impact the student and mentor experience
Work from anywhere!
Play an important role on a talented, mission-driven team building a product that’s innovating in the online education space with thousands of paying customers around the world
Ability to work remotely with high speed internet access
1-2 years of customer service experience (phone and email)
Working days will be 5 days per week, Sunday to Thursday
Designlab is an online platform for expert-driven creative skills education. Students learn design skills through online courses with hands-on projects, live 1-on-1 mentorship from top designers, and community interaction. We’re building a cutting-edge educational experience that provides the rigor and outcomes of offline courses, with the flexibility of an online platform. Thousands of students have taken our courses, with 5-star reviews on sites like Course Report and SwitchUp. UX Academy graduates have been hired at leading companies like Facebook, Microsoft, Sony, and more. Our mentor network is the largest community of design mentors in the industry, with more than 400 designers, many from companies like Airbnb and Dropbox. We've built and supported a global student and mentor community with a small/nimble team of outsized performers, and we're looking to add similar growth-minded individuals to the team. Designlab is supported by a great mix of institutional and angel investors, including University Ventures, Forefront Venture Partners, Techstars, Andrew Kortina (co-founder of Venmo), and more.
Do you love data and could spend your entire week sifting through Google Analytics and GTM accounts? Are you looking for an opportunity to thrive and flex both your analytical and technical skills at a fast growing start-up?
We are looking for an eCommerce Analyst to help implement strategies and solutions for our Elevar PRO customers that deliver exceptional results.
This is a high-growth role where you will be expected to learn on the fly with new solutions that Elevar delivers, adapt to changes in our business, and help maintain our lead in onsite tagging and optimization expertise. Your ideas and expertise will be critical in our growth!
What you will do:
Build and maintain strong, long-lasting relationships with our Pro customers by understanding their business goals and pain points in order to deliver solutions that help improve their business.
Execute Google Analytics & GTM audits and implement recommended changes across client accounts.
Collaborate with our customers to develop and implement Analytics and GTM solutions specific to their needs.
Ideate Conversion Rate Optimization (CRO) strategies for our customers, including implementing a/b tests using Google Optimize.
Act as an expert liaison for our customer support team for Google Analytics and GTM questions specific to our Shopify GTM App.
Be an expert voice on delivering onsite and eCommerce solutions.
3+ years experience in digital commerce
Experience in eCommerce and Google Analytics required
Exceptional multi-tasking and context-switching capabilities
Strong collaboration and communication skills
Measurement, reporting, and other data analytics skills preferred
Experience in working in a startup environment
Experience in managing projects or client accounts
100% Remote Company
Unlimited vacation policy
Flexible work schedule
Company provided computer and equipment
Health insurance stipend (we are planning to offer company health insurance starting in 2020)
Working with a group of talented, passionate, and motivated team members across all disciplines
**** How to Apply ****
Since we are a remote company, being comfortable on video is an important skill for both internal and external communication.
How to apply:
1. Please review the questions below and record a brief video with your answers.
2. Send your video to email@example.com with the subject line "eCommerce Data Analyst." Please include your name and a link to your Linkedin profile in your email.
The team will then review your video and background, and if seems like we are a good fit for each other then we will reach out to schedule an interview.
**** Video Questions ****
Example Customer: Le Creuset Website: https://www.lecreuset.com/
1. Propose an a/b test idea for Le Creuset, and tell us why you think it would be beneficial
2. Le Creuset tells you that they are looking for a way to increase their revenue. You see that their conversion rate and sessions have been consistent for the last year. What is another way they could increase revenue other than increasing sessions and conversion rate?
3. Le Creuset wants to know how many times the social buttons are being interacted with on this page (https://www.lecreuset.com/metallics-collection-heritage-rectangular-casserole). What could they do to track this?
Red Guava is a small bootstrapped and profitable software company based in Melbourne, Australia. Our team works remotely from all over the world.
Our sole focus is building an application called Cliniko. Cliniko makes life easy for Allied Health professionals by handling appointment scheduling, storing treatment notes, and a bunch of other things. It's quite a neat system and is used globally by tens of thousands of people every day.
Things we love to do:
Provide great software and service.
Work with talented people.
Delight our customers.
Make the world a little bit better.
How we work
We work smarter, not harder. We think work/life balance is important and we work a 30-hour week as standard (you still get a full-time pay; it’s a full-time position).
Even though we're based out of Melbourne, Australia, our team is spread around the world. We want to hire the best person available, not just the best person within a 10km radius. You can see our team's locations on the Red Guava website (admittedly that site is a bit neglected, so it's kind of how our team looked a couple of years ago).
If you want to know more about how we work (which really is quite different), our founder Joel gave a talk about it.
We are looking for someone amazing to join our customer support team. This doesn’t mean you need to have 5+ years experience in the industry, we care about skill, passion, and integrity much more than credentials.
Even though we generally have very flexible work hours, always having someone around to chat with our customers is also pretty important for us. So for this role, we'd need you to be able to work mostly 9AM to 3PM MST (roughly 4PM to 10PM UTC) weekdays.
Who you are
As a young child you had an epiphany where you realised other people actually exist in their own right, they aren't just cameo appearances in your story. This helped build the empathy and eagerness to help others that you have today.
You have superb English skills (both verbal and written). You are able to take your thoughts and put them together in easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. You appreciate a good oxford comma.
You want to work in a place where you can do your best work and have fun too. You want to constantly improve.
What you'll work on
You’ll spend your time supporting Cliniko customers. This includes:
Responding to chat/email messages from existing customers.
Helping people decide if Cliniko would suit their business.
Voice calling customers when chat isn't enough or it's requested.
Communicating with people via social media.
Writing bug reports to share with our developers.
Working with third party integrators to solve customer problems.
Engaging in peer review feedback to help others improve.
Anything else you think needs doing.
Our goal is to "do right by our customers" in every single interaction, so you'll be empowered (and expected) to provide amazing support.
Great work environment
We want people doing their best work with us. We know that needs a great work environment, and we don't just mean a flashy office. Some things we do a little differently to enable people to do their best work and live a happy life:
30-hour work week.
Work from anywhere.
Unlimited annual leave (minimum 4 weeks per year).
Supplied computer equipment.
Fresh organic fruit weekly to your home.
Overseas trips for full team meet-ups (family invited and paid for too).
Let’s be clear, you do need to be seriously amazing. We don't hire often and when we do, we get hundreds of applicants. We will offer you the best job you have ever had with plenty of perks, but we expect you to be super-talented.
You should be absolutely passionate about providing amazing support. You should take pride in your work and be excited to do it.